casino frenzy Privacy Policy

When you create an account on casino frenzy, we collect the personal information you provide during registration, including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect transactional data related to your deposits and withdrawals in Philippine pesos (PHP), including payment method details and transaction timestamps. As you use the platform, we automatically gather technical data such as your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve your experience. We may collect location data at the country or region level to ensure compliance with applicable Philippine regulations and to tailor content appropriately for Filipino players. All data collected is stored on secured servers with access controls in place, and we do not collect more information than is necessary for the purposes described in this policy. You are not required to provide optional profile information, but doing so may help us personalise your experience on the platform.

The personal data we collect is used primarily to operate and maintain your casino frenzy account, process your PHP deposits and withdrawals, and verify your identity in line with our Know Your Customer (KYC) obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are not optional as they are necessary for the safe operation of your account. Your activity data helps us detect and prevent fraud, money laundering, and other prohibited conduct, and may be shared with relevant Philippine authorities where required by law. We may use aggregated, anonymised data for internal analytics and platform improvement purposes; this data cannot be used to identify you individually. If you have opted in to marketing communications, we may use your email or mobile number to send you relevant promotions and platform updates — you can withdraw this consent at any time through your account settings. We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review.

casino frenzy does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances. We share your data only with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — and only to the extent necessary for them to perform their services. All third-party partners are contractually required to handle your data securely and in accordance with applicable privacy standards. We may disclose your personal information to Philippine government agencies, law enforcement bodies, or regulatory authorities when required to do so by law, court order, or in connection with the prevention of fraud or other illegal activity. In the event that casino frenzy undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never disclose your data to any third party for advertising profiling or behavioural targeting without your explicit consent.

As a player based in the Philippines, you have the right to access the personal data we hold about you at any time by submitting a request through our support team. You may also request the correction of any inaccurate or incomplete information in your account, and we will process such requests promptly. If you wish to close your account and request the deletion of your personal data, you may do so subject to our legal obligations to retain certain records — for example, transaction records may need to be kept for a defined period in line with applicable Philippine financial regulations. You have the right to object to or restrict certain types of data processing, including direct marketing, and to withdraw any consent you have previously given without affecting the lawfulness of processing carried out before withdrawal. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the relevant Philippine data protection authority. We are committed to responding to all data rights requests within a reasonable timeframe and will keep you informed of the progress of your request throughout.

casino frenzy uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with our site so we can continue to improve it. Essential cookies are required for the platform to operate and cannot be disabled; these include session cookies that keep you logged in securely during your visit. Analytical cookies help us understand which features are most used and where players encounter difficulties, allowing us to prioritise improvements that benefit Filipino users. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use third-party advertising cookies or allow external ad networks to place tracking technologies on our platform. Our cookie policy is reviewed regularly to ensure it remains accurate and up to date with current platform practices.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and our internal compliance obligations. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum period to satisfy anti-money laundering and financial reporting requirements. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it. casino frenzy implements industry-standard security measures including data encryption in transit and at rest, access controls, regular security audits, and staff training on data handling best practices. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you should also take steps to protect your own account by using a strong, unique password and enabling any available two-factor authentication. If we become aware of a data breach that is likely to affect your rights, we will notify you and the relevant Philippine authorities in accordance with our legal obligations.